Refund Policy
Return Policy
We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@maisonstilettoworld.com. Once approved, items must be shipped back to our returns/business facility located at: Maison Stiletto 275 New N Rd, London N1 7AA, United Kingdom
Phone: +44 7874 490804
If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first being requested will not be accepted.
If you have any questions about returns, you can contact us at any time at contact@maisonstilettoworld.com.
Damage and Problems Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you have received the wrong item so that we can assess and resolve the issue.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as customized products (e.g., special orders or personalized items) and personal care products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
Exchanges The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item after accepting the return.
14-day cooling-off period within the European Union Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. Your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging, along with the receipt or proof of purchase.
Refunds We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@maisonstilettoworld.com.